Terms & Conditions

1. Business Hours

Can’t Believe It’s Not Clutter operates between 8:00am and 5:00pm Monday to Friday, and by prior appointment on Saturdays. We are closed on Sundays.

Messages received outside working hours will be responded to on the next working day.

2. Booking and Payment

A deposit of 50% is required to secure your booking. An invoice will be generated and emailed to you for payment. Your session will be held for 48 working hours ( 2 working days ) to all for your deposit to be paid. If your deposit isn’t received within this time frame the session will be released to other clients. A further invoice will be emailed 7 working days prior to your session. The outstanding payment must be made no later than 48 working hours ( 2 working days ) prior to your booked session

Deposits are non refundable and requests for a change of session must be received within 48 working hours notice.

3. Consultation Policy

Telephone consultations are free of charge.

In-person consultations may be subject to a consultation booking fee. If you proceed to book a decluttering or organising session, this fee will be deducted from the final invoice.

4. Minimum Session Time

Decluttering and organising sessions are booked for a minimum of 3 hours.

5. Estimated Timings

Due to the nature of decluttering and organising work, Can’t Believe It’s Not Clutter can only provide estimated timings for each job.

We will work with your budget and priorities to ensure the most important areas are addressed.

6. Equipment Provided

A basic organising kit is provided, which may include:

7. Appointment Changes and Cancellations

A minimum of 48 working hours notice (2 working days) is required for any changes to appointment dates or cancellations.

Changes made with less than 48 hours notice may incur the full charge of the session.

For example, if you need to adjust an appointment scheduled for a Monday, notice must be given by 5pm on the Wednesday of the previous week.

8. Client Responsibility for Disposed Items

Clients are responsible for confirming which items are to be discarded, donated, or kept. Once items have been removed from the premises or disposed of following client instructions, Can’t Believe It’s Not Clutter cannot be held responsible for their recovery. Tip runs can be added to your booking strictly by prior arrangement.

9. Safe Working Environment

Clients must ensure the workspace is safe and accessible. Can’t Believe It’s Not Clutter reserves the right to pause or terminate services if the environment is considered unsafe, including but not limited to:

10. Pets

Clients are responsible for ensuring pets are secured or supervised during sessions to allow work to be carried out safely.

11. Parking and Travel Costs

Clients must ensure reasonable property access and parking arrangements.

Any parking charges, congestion fees, or tolls incurred during the provision of services will be added to the client invoice.

12. Product Purchases

Any storage or organising products purchased on behalf of the client must be agreed in advance and will be added to the final invoice. Receipts can be provided upon request.

13. Severe Hoarding or Biohazard Conditions

If conditions involving biohazards, mould, animal waste, or hazardous materials are discovered, Can’t Believe It’s Not Clutter reserves the right to suspend services until specialist cleaning services have been arranged.

14. Right to Refuse Service

Can’t Believe It’s Not Clutter reserves the right to refuse or discontinue services at any time if terms are breached or if circumstances make continuing the service impractical or unsafe.

15. Insurance

Can’t Believe It’s Not Clutter maintains appropriate business insurance. Details are available upon request.

16. Force Majeure

Can’t Believe It’s Not Clutter shall not be liable for failure to perform services due to circumstances beyond reasonable control, including but not limited to:

17. Additional Services

Arranging or carrying out additional services such as:

will be charged at our regular hourly rate.

18. Late Payments

Invoices must be paid by the due date stated on the invoice. Late payments may incur a £25 administration fee.

19. Outstanding Payments

Clients will be notified of any missed or late payments. Outstanding payments must be settled within 10 working days of notification. Clients remain liable for the outstanding balance and any reasonable costs incurred in recovering payment.